Return and Refund Policy

Thank you for shopping at SklepModa .
Our online store offers clothing and accessories inspired by Polish style and tradition, designed to bring warmth, comfort, and confidence to everyday life. Each product is carefully checked by our Quality Control Team before shipping to ensure complete customer satisfaction.

🎁 Return Policy

We strive to make every order perfect, but we understand that sometimes a return may be necessary. Please review the following policies before requesting a return.

⏱ Order processing time

  • Orders are processed and shipped within 3-5 business days of payment confirmation.
  • If you wish to cancel your order, please contact us before the goods are shipped .
  • Cancellation of the order is not possible after it has been shipped.

✅ Return and Refund Policy

  • You can request a refund within 30 days of receiving your order.
  • Products must be unused, unworn, undamaged , and include the original tags and packaging.
  • We do not accept returns if the products:
    • have been used, washed, or modified,
    • they do not have labels or original packaging,
    • They are not suitable for resale due to personal use.

Damaged or defective products:
If you receive a faulty, damaged, or incorrect product, please contact us immediately, including photos showing the problem. Wait for return instructions from customer service before sending the item back.

🔄 Return process

  1. Receiving the order → dissatisfaction with the purchase.
  2. Customer service contact via email: service@sklepmoda.com
  3. Confirmation of qualification and awaiting a return address from our team.
  4. Return the product to the specified address, keeping the proof of postage.
  5. Refund will be issued after verification and acceptance of the returned product.

📦 Return address

4/F, Building B, Ke Sui Golden Valley Industrial Park,
No. 1 Dongfeng West Road, Dali Village, China.

(Note: Returns sent to a different address may not be processed.)

🚚 Return shipping costs

  • Customer responsibility:
    For returns due to personal reasons (e.g., incorrect size, change of mind, style preferences), the customer is responsible for the return shipping costs .
  • Store liability:
    In the case of a return of a damaged, defective, or incorrectly shipped product, SklepModa will cover the shipping costs.

Please note: Return shipping fees paid by the customer are non-refundable .

💳 Refund processing time

  • Refunds are processed within 3 business days of receiving and verifying the returned product.
  • Please note that the bank or payment operator may require additional time to process the funds.

⚠ Important information

  • Do not return products to the original shipping address.
    Customer service will confirm the correct return address after verifying the claim.
  • No handling fee – the customer only covers the cost of return shipping, unless the error is our fault.

📬 Contact

If you have any questions or need assistance with your order, please contact us:
📧 Email: service@sklepmoda.com

Thank you for your trust in the SklepModa brand.
We will do everything to make your shopping experience pleasant, hassle-free, and stylish. 🇵🇱✨