Contact us.
Do you have any questions? Need help with your order? Or maybe you just want to share some positive energy?
We'd love to hear from you – your messages always make our day better.
💌 Contact us
If you can't find the answer on our FAQ page or in the information section, don't worry, we're just one message away.
📧 Email: service@sklepmoda.com
Please provide the following information in your message so we can help you as quickly as possible:
- Your first and last name
- Contact phone number
- City or region
- Product photos (in case of returns, exchanges or damaged goods)
We usually respond within 24 hours (excluding Sundays).
🕘 Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed (but you can write to us – we'll reply on Monday!)
❓ Frequently Asked Questions
Q: How long will it take to deliver my order?
A: We process orders within 3-5 business days before shipping.
Delivery usually takes 15-20 business days , depending on the delivery location.
Please note: delivery times may be slightly longer during the holiday season.
Q: What is your return policy?
A: After receiving and inspecting the returned product, we will refund or exchange it within 14 days .
Q: How can I contact you regarding my order?
A: Simply send a message to service@sklepmoda.com or use the contact form on the website - we'll be happy to help!
Thank you for choosing SklepModa .
We're here to make your shopping experience enjoyable and stylish. 👗✨